Shipping Policy — Apex Plates

At Apex Plates, we aim to process and deliver your customized products safely and on time. Please review our shipping terms below.

1. Order Processing

Customized orders are generally processed within 1–3 business days after the order and customization details are confirmed.

Production time may vary depending on the quantity, design, and customization requirements.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to weather, holidays, remote locations, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through the contact information provided during checkout.

5. Incorrect Address or Contact Details

Customers are responsible for providing the correct name, address, PIN code, and contact number.

Apex Plates is not responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.

6. Delivery Attempts

The courier may make multiple delivery attempts. Customers should remain available at the provided address and respond to courier calls when necessary.

If an order is returned to us because of repeated failed delivery attempts or refusal to accept the package, additional shipping charges may apply for re-dispatch.

7. Damaged Package

If your package appears damaged at the time of delivery, please take clear photographs/videos before opening it and contact us as soon as possible.

For damaged or incorrect products, please refer to our Refund & Return Policy.

8. Delayed or Lost Shipments

Once an order has been handed over to the courier, delivery is subject to the courier company's network and conditions. We will assist customers in tracking delayed or lost shipments and coordinate with the courier where possible.

9. Contact Us

For shipping-related questions, tracking assistance, or delivery issues, please contact Apex Plates using the contact details provided on our website.

Note: Delivery timelines are estimates and are not guaranteed. Customized products may require additional processing time depending on the order.